@article{doi:10.5505/pajes.2020.08455,
author = {Ünal, Zeynep and Ipekci Cetin, Emre},
title = {Selection of CRM software in hospitality industry by integrated DEMATEL and TODIM method},
journal = {Pamukkale Univ Muh Bilim Derg},
volume = {26},
number = {4},
pages = {779-788},
year = {2020},
doi = {10.5505/pajes.2020.08455},
note ={doi: 10.5505/pajes.2020.08455},

URL = {https://dx.doi.org/10.5505/pajes.2020.08455},
eprint = {https://dx.doi.org/10.5505/pajes.2020.08455}
}