@article{doi:10.5505/pajes.2020.75032,
author = {Üvenç, Gökhan and Kulluk, Sinem},
title = {Measurement of service quality in public transportation: definition of performance measurement system in service quality},
journal = {Pamukkale Univ Muh Bilim Derg},
volume = {26},
number = {4},
pages = {737-748},
year = {2020},
doi = {10.5505/pajes.2020.75032},
note ={doi: 10.5505/pajes.2020.75032},

URL = {https://dx.doi.org/10.5505/pajes.2020.75032},
eprint = {https://dx.doi.org/10.5505/pajes.2020.75032}
}